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Terms of Service

Last updated: April 15, 2026

1. Acceptance of Terms

By accessing or using the Deerland Children's Museum Victoria website and facilities, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Facility Rules

  • All visitors must complete a waiver before participating in activities.
  • Children must be accompanied by a responsible adult (18+) at all times.
  • Grip socks are required for all jumpers and can be purchased on-site for $2.
  • Our facility is designed for ages 2–18. Age restrictions may apply to specific attractions.
  • Deerland reserves the right to refuse entry or remove any person who violates facility rules or poses a safety risk.
  • Outside food and beverages are not permitted in the play areas.
  • Photography and video are permitted for personal use only.

3. Admission & Pricing

  • Admission prices are subject to change without notice.
  • General admission includes access to all open attractions during your visit.
  • Weekend admission (Friday–Sunday) is limited to 2 hours. Weekday admission includes unlimited play.
  • Tickets are non-refundable but may be exchanged subject to availability.

4. Membership Terms

  • Memberships are billed monthly and are non-transferable.
  • Members may pause their membership for up to 3 months per year with 30 days written notice.
  • Cancellation requires 30 days written notice.
  • Membership benefits are subject to change with reasonable notice.
  • Bring-a-friend passes are limited to 2 per month and cannot be accumulated.

5. Birthday Parties

  • A 50% deposit is required to reserve a party date.
  • The remaining balance is due on the day of the party.
  • Cancellations made less than 7 days before the party date may forfeit the deposit.
  • Party times and availability are subject to scheduling.
  • Guest counts exceeding the package limit will be charged at the per-guest rate.

6. Assumption of Risk & Waiver

Participation in physical activities at Deerland carries inherent risks including but not limited to sprains, fractures, and other injuries. By entering our facility and signing our waiver, you acknowledge these risks and agree to release Deerland from liability for injuries sustained during normal use of our attractions.

7. Website Use

  • All content on this website is the property of Deerland Children's Museum Victoria.
  • You may not reproduce, distribute, or modify any content without our written permission.
  • We are not responsible for the content of external websites linked from our site.

8. Limitation of Liability

To the fullest extent permitted by law, Deerland Children's Museum Victoria shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our facilities or website.

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about these Terms of Service, please contact us: