1. Information We Collect

Deerland Children's Museum Victoria ("we", "our", "us") collects the following types of information:

Personal Information: Name, email address, phone number, and mailing address when you sign up for memberships, book parties, or contact us.
Child Information: Names and ages of children for membership and party booking purposes.
Payment Information: Payment details are processed securely through our third-party payment processor (LilyPad POS) and are not stored on our servers.
Usage Information: We may collect information about how you interact with our website, including pages visited and time spent.
Waiver Information: Information provided when completing online waivers for participation in activities.

2. How We Use Your Information

To process memberships, party bookings, and ticket purchases
To communicate with you about your account, bookings, and inquiries
To send promotional offers, newsletters, and updates (with your consent)
To improve our services and website experience
To ensure the safety and security of our facility
To comply with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information with:

Service Providers: Third-party services that help us operate our business (e.g., payment processing, email services).
Legal Requirements: When required by law or to protect our rights and safety.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

6. Children's Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information directly from children under 13 without parental consent. All information about children is collected from their parents or guardians.

7. Your Rights

Under applicable privacy laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Withdraw consent at any time

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 reception@victoriadeerland.com
📞 (778) 265-9666
📍 775 Finlayson Street, Victoria, BC V8T 4W4